Okzx Privacy Policy – Our Commitment to Protecting Your Information

1. Introduction & Scope

This Privacy Policy ("Policy") applies to the okzx.click website and all its services. By registering with or using okzx, you consent to the collection and use of your information as described in this Policy.

We believe your privacy is a fundamental right. That is why okzx verifies the necessity of any data before collecting it — information that serves no purpose is never gathered.

This Policy applies to all okzx users worldwide, including those in Bangladesh. Where local laws require a higher standard of protection, those local laws will take precedence.

2. What Information We Collect

Okzx collects information in two ways — what you provide directly, and what is automatically recorded while you use the site.

Information provided directly by you:

• At registration: name, phone number, email, date of birth, and preferred currency.
• During KYC verification: your National ID or passport number and photo.
• Deposit & Withdrawal Times: bKash/Nagad/Rocket number and transaction reference.
• When contacting support: your messages and account-related information.

Automatically collected information:

• IP address and approximate geographic location.
• Browser type, operating system, and device model.
• Login and logout times, along with page navigation history.
• Logs of betting and gaming transactions.
• Session data from cookies and local storage.

3. How Collected Information Is Used

Okzx uses your information solely to operate and improve its services. It is never shared with third parties for commercial purposes.

• Account Management: To manage login, verify identity, and maintain account security.
• Transaction Processing: To process deposits, withdrawals, and bonuses.
• Support Services: For issue resolution and complaint review.
• Security: To detect and prevent fraudulent activity.
• Service Improvement: To analyze usage patterns and improve the site.
• Legal Obligations: To fulfil the requirements of applicable laws and regulatory authorities.
• Contact: To send important updates, security alerts, and policy change notifications.

Separate consent is obtained before sending any marketing or promotional messages. If consent is not given, or is withdrawn at any time, only essential service-related communications will be sent.

4. How Your Information Is Shared

Okzx never sells your data. However, a minimum amount of information may be shared with trusted parties to operate our services:

• Payment Processor: bKash, Nagad, Rocket, and other payment gateways receive only the information necessary to process transactions. They operate under their own privacy policies.
• Game Software Providers: For result verification in Live Casino and slots games, only the game ID and bet details are shared — never your personal identity.
• Legal Authorities: okzx may be legally required to disclose information in response to a court order or a lawful request from a law enforcement authority.
• Security experts: External specialists may be engaged in specific cases involving fraud investigations — they are also bound by confidentiality agreements.

5. How We Protect Your Data

Okzx ensures data protection at both the technical and organizational level, following the highest industry standards.

• Encryption: All data transmissions are secured with 256-bit SSL/TLS encryption. Sensitive data at rest is encrypted using AES-256.
• Access Control: Within okzx, only staff members who require access can view member data — enforced through role-based access control.
• Server Security: Data servers are protected by firewalls, intrusion detection systems, and regular security audits.
• Two-Factor Verification: Members can enable two-factor authentication (2FA) on their accounts — use it to add an extra layer of security.
• Regular Audits: Third-party security experts conduct regular system audits — any vulnerabilities identified are resolved promptly.
• Backup: Member data is stored on secure backup servers to ensure nothing is lost in the event of a technical incident.

In the event of a security breach, affected members will be notified within 72 hours and immediate action will be taken.

6. Cookies & Tracking Technologies

Cookies are small text files stored in your browser. okzx uses only essential cookies — they are never used to serve you ads or track you on behalf of third parties.

You can disable cookies from your browser settings — however, some features of the site may not function properly as a result.

7. How Long Your Data Is Retained

Okzx retains data only for as long as necessary — no longer.

• Active account: All data is retained for as long as the account remains active.
• After Account Closure: Transaction and identity data is generally retained for up to 5 years to meet legal and compliance obligations.
• Support messages: Retained for up to 2 years after a complaint is resolved.
• Cookie Information: Session cookies are deleted as soon as the browser is closed; preference cookies are kept for up to 1 year.
• Analytics Data: Up to a maximum of 2 years in anonymised form — not linked to any personal identity.

Once the retention period ends, data is securely deleted or fully anonymized.

8. Your Rights

You have specific rights over your own data at okzx. To exercise these rights, simply contact our support team.

9. Protection of Minors' Data

Okzx strictly does not collect information from or provide services to anyone under the age of 18. Age verification is carried out at the time of registration.

If a minor has registered using false information and this comes to our attention — or is reported by a guardian — the account will be closed immediately and all associated data will be deleted. Whether any remaining balance is refunded will be decided based on the circumstances.

If parents suspect their child is using okzx, please contact our support team immediately.

10. Changes to the Privacy Policy

Okzx may update this Privacy Policy for business, technical, or legal reasons. For significant changes:

• A notification will be sent to your registered email or phone number.
• A banner will be displayed when you first visit the site.
• The "Last Updated" date at the top of this page will reflect any changes made.

Continuing to use okzx after any changes take effect will be considered your acceptance of the updated policy. We recommend checking this page regularly.

11. Contact

For any privacy-related questions, requests, or complaints, please contact the okzx support team:

• Email: support@okzx.click
• Live chat: available on-site at all times, with support in Bengali.
• Support Hours: 24/7

Requests to delete or correct data are typically processed within 7 business days. Complex cases may take longer — if so, you will be kept updated.